CSI (“we,” “us,” or “our”) operates the website csishine.com. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.
- Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, job title, and any other details you voluntarily provide when contacting us via forms, email, phone, or consultation requests.
- Automatically Collected Data: IP address, browser type, device information, pages visited, time and date of access, and referral sources (via cookies, analytics tools like Google Analytics, server logs, etc.).
- Cookies & Similar Technologies: We use essential cookies for site functionality and may use analytics or marketing cookies with your consent (see our Cookie Policy or banner settings).
- How We Use Your Information
We use your information to:
- Respond to inquiries, provide consultations, quotes, or services
- Improve our website, services, and user experience
- Communicate with you (newsletters, updates, service-related messages—with opt-out options)
- Comply with legal obligations, prevent fraud, and enforce our agreements
- Legal Basis for Processing (if applicable)
For users in regions like the EU/EEA (GDPR) or California (CCPA/CPRA), our processing is based on:
- Your consent (where we ask for it, e.g., marketing emails or non-essential cookies)
- Performance of a contract (e.g., providing requested services)
- Legitimate interests (e.g., site security, analytics)
- Legal obligations
- Sharing Your Information
We do not sell your personal information. We may share data with:
- Service providers (hosting, email services, analytics providers like Google) who are bound by confidentiality
- Professional advisors (accountants, lawyers) when necessary
- Authorities if required by law
- Data Retention
We keep personal information only as long as necessary for the purposes outlined above or as required by law (typically 1–7 years for business records, or until you request deletion where permitted).
- Your Privacy Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Opt out of certain processing (e.g., marketing emails—use the unsubscribe link)
- Opt out of “sales” of personal information (we do not sell data, but CCPA defines this broadly)
- Non-discrimination for exercising rights
California residents (CCPA/CPRA): Submit verifiable requests via privacy@csishine.com or our contact form. We respond within 45 days (extendable if needed).
EU/EEA residents (GDPR): Contact us for access, rectification, erasure, restriction, portability, or objection rights.
- Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
- Third-Party Links & Services
Our Site may link to third-party sites or use embedded tools (e.g., forms, maps). We are not responsible for their privacy practices—review their policies directly.
- Children’s Privacy
Our Site and services are not directed to children under 16. We do not knowingly collect data from children.
- International Data Transfers
If you are outside the US, your data may be transferred to and processed in the United States. We use appropriate safeguards for such transfers where required.
- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last updated” date. Continued use of the Site after changes constitutes acceptance.
- Contact Us
For questions, requests, or concerns about this Privacy Policy or your data, contact us at:
CSI
828 W Vermont Ave STE C Anaheim California 92805
Email: privacy@csishine.com
Phone: 714-906-6619
Thank you for trusting CSI with your information.