Refund and Returns Policy

CSI (“we,” “us,” or “our”) is committed to providing high-quality professional services, consultations, and solutions to our clients. Due to the nature of our services—which are typically customized, consulting-based, advisory, or delivered digitally or in-person—we have a limited refund policy as outlined below. This policy applies to all services purchased through our website [yourwebsite.com], direct agreements, or other channels.

General Policy on Refunds and Returns

Our services are non-tangible and often involve personalized work, time, expertise, and resources committed upon engagement. As such, we generally do not offer refunds for completed services, partial services already rendered, or deliverables that have been provided and accepted.

No Returns for Services: Professional consulting, advisory, IT services, training, audits, or similar engagements are not eligible for “returns” in the traditional sense, as they cannot be resold or reverted.

Refund Eligibility and Conditions

Refunds may be considered on a case-by-case basis under the following limited circumstances:

Pre-Service Cancellations: If you cancel a scheduled consultation, project, or service before any work has begun (e.g., before kickoff meeting, discovery phase, or any deliverables are provided), you may be eligible for a full or partial refund, minus any non-refundable deposit or administrative fees (typically 10-25%, depending on the agreement).
Dissatisfaction with Delivered Services: If you are not satisfied with the final deliverables and believe they materially fail to meet the agreed-upon scope (as outlined in your contract or proposal), contact us within 14 days of delivery. We will review the matter promptly. If we determine the issue stems from our failure to meet specifications, we may offer a partial refund, revisions at no extra cost, or other resolution at our discretion.
Deposits and Retainers: Deposits or retainers paid to secure services are generally non-refundable once work has commenced, as they cover initial planning, scheduling, and opportunity costs.

We do not provide refunds for:

Change of mind after services have started or been completed
Services where the client has approved or accepted deliverables
Custom or bespoke work that has been partially or fully performed
No-shows or late cancellations (less than 48 hours notice) for scheduled sessions

How to Request a Refund

To request a refund or discuss any concerns:

Email us at [refunds@yourcompany.com] or [your primary contact email] with your order/invoice number, details of the service, reason for the request, and any supporting information.
We will acknowledge your request within 2-3 business days and aim to respond with a decision within 7-10 business days.

Approved refunds will be processed to the original payment method within 5-10 business days, depending on your payment provider.

Cancellations

By Client: You may cancel services at any time by notifying us in writing. You will be responsible for payment of all work completed up to the cancellation date, plus any applicable cancellation fees per your agreement.
By CSI: We reserve the right to cancel or reschedule services for any reason (e.g., unforeseen circumstances, non-payment, or breach of agreement). In such cases, we will refund any prepaid amounts for undelivered services.

If you have questions about this Refund and Returns Policy or need to discuss a specific situation, please reach out to:

CSI
828 W Vermont Ave STE C Anaheim California 92805
Email: info@csishine.com

We appreciate your business and strive to ensure every client experience meets or exceeds expectations. Thank you for choosing CSI.